Terms & Conditions

A Legal Disclaimer

ALBION — Terms and Conditions albionsecure.com

Effective Date: March 2026 | Last Updated: March 2026

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between Albion ("we," "our," or "us") and the business or individual ("Client," "you," or "your") accessing our website or purchasing our services. By engaging Albion's services — whether through a signed agreement, verbal confirmation, invoice acceptance, or online signup — you agree to be bound by these Terms in full.

If you do not agree to these Terms, do not use our website or engage our services.

2. Services

Albion provides lead response and communications services to local businesses, including but not limited to:

• Guaranteed 60-second lead response via call cascade and AI fallback

• Phone system setup and management

• CRM integration and call transcription

• Reputation and review management

• Monthly reporting and analytics

The specific services provided to each Client will be agreed upon at the time of engagement. Albion reserves the right to modify, update, or discontinue any service with reasonable notice to the Client.

3. Payment Terms

Fees

Service fees are agreed upon prior to the commencement of services and confirmed via invoice or written agreement. Fees are billed on a monthly basis unless otherwise agreed in writing.

Payment Due Date

Payment is due within 7 days of invoice date unless otherwise specified. Albion reserves the right to suspend services if payment is not received within 14 days of the due date without prior arrangement.

Late Payment

Invoices not paid within 14 days of the due date may be subject to a late fee of 1.5% per month on the outstanding balance. Albion reserves the right to pursue outstanding balances through collections or legal proceedings. The Client agrees to be responsible for any reasonable costs incurred in the collection of overdue amounts, including attorney fees where permitted by law.

Price Changes

Albion may adjust service fees with 30 days written notice to the Client. Continued use of services after the notice period constitutes acceptance of the new pricing.

4. Cancellation and Termination

Month-to-Month Services

Albion's services operate on a month-to-month basis. Either party may cancel services by providing written notice at least 14 days before the next billing date. Cancellation requests received less than 14 days before the billing date will take effect at the end of the following billing cycle.

Cancellation by Client

The Client may cancel services at any time in accordance with the notice period above. Upon valid cancellation, no further charges will be applied after the final billing period.

Termination by Albion

Albion reserves the right to terminate services immediately and without refund in the event of:

• Non-payment or repeated late payment

• Abusive, threatening, or unlawful conduct toward Albion staff

• Misuse of Albion's systems or services

• Violation of any term in this agreement

Effect of Termination

Upon termination, Albion will cease all active services. Any outstanding invoices remain due and payable in full regardless of the reason for termination.

5. Refund Policy

Albion operates a no-refund policy. All fees paid are non-refundable. Because our services are delivered on an ongoing monthly basis and resources are allocated in advance, we do not offer pro-rated refunds for partial months or early cancellation.

If you are dissatisfied with our services, please contact us. We will work in good faith to resolve any concerns before cancellation is requested.

6. Limitation of Liability

No Guarantee of Results

Albion guarantees a 60-second response time as a service standard and operational commitment. However, we do not guarantee specific business outcomes, including the conversion of any lead into a paying customer, revenue generated, or business growth resulting from our services.

Missed Leads

Albion takes all reasonable measures to ensure leads are captured and responded to promptly. However, the Client acknowledges that technical failures, network outages, third-party platform disruptions, or factors outside Albion's reasonable control may occasionally result in a delayed or missed response. Albion shall not be held liable for any revenue loss, lost business, or damages claimed to result from a delayed or missed lead response.

Maximum Liability

To the fullest extent permitted by applicable law, Albion's total liability to the Client for any claim arising out of or related to these Terms or the services provided shall not exceed the total fees paid by the Client to Albion in the three months immediately preceding the claim.

No Consequential Damages

In no event shall Albion be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, or loss of business opportunity, even if Albion has been advised of the possibility of such damages.

7. Client Responsibilities

The Client agrees to:

• Provide accurate and up-to-date information required for service setup and delivery

• Designate at least one point of contact who is reachable during onboarding and setup

• Maintain valid payment details on file for billing purposes

• Notify Albion promptly of any changes to contact information, staff, or business operations that may affect service delivery

• Not attempt to reverse-engineer, replicate, or resell Albion's service model, systems, processes, or proprietary methods

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared in the course of the service relationship. Albion will not disclose Client business information to third parties except as required to deliver the agreed services or as required by law. The Client will not disclose Albion's internal processes, pricing, systems, or methods to any third party without prior written consent.

This confidentiality obligation survives the termination of services for a period of two years.

9. Intellectual Property

All systems, processes, workflows, templates, reporting formats, and methodologies developed and used by Albion remain the exclusive intellectual property of Albion. Nothing in these Terms grants the Client any ownership rights over Albion's tools, methods, or proprietary materials.

Any materials created specifically for the Client — such as customized call scripts or reporting templates — remain the property of Albion unless otherwise agreed in writing.

10. Indemnification

The Client agrees to indemnify, defend, and hold harmless Albion and its owners, employees, and contractors from and against any claims, damages, losses, or expenses — including reasonable attorney fees — arising out of or related to the Client's use of Albion's services, violation of these Terms, or any third-party claim resulting from the Client's business operations.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee. Any disputes arising out of or related to these Terms shall be resolved in the courts of Knox County, Tennessee, and both parties consent to the jurisdiction of those courts.

12. Dispute Resolution

Before initiating any formal legal proceedings, both parties agree to attempt to resolve any dispute informally by contacting the other party in writing and allowing 30 days for a good-faith response and resolution. If the dispute cannot be resolved informally, either party may pursue their legal remedies in accordance with Section 11.

13. Changes to These Terms

Albion reserves the right to update these Terms at any time. When material changes are made, we will notify active Clients by email or written notice at least 14 days before the changes take effect. Continued use of our services after the notice period constitutes acceptance of the updated Terms.

14. Entire Agreement

These Terms, together with any signed service agreement or invoice, constitute the entire agreement between Albion and the Client with respect to the services provided and supersede any prior discussions, representations, or agreements. In the event of a conflict between these Terms and a separately signed agreement, the signed agreement shall take precedence.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.

16. Contact

For questions about these Terms or to provide written notice of cancellation or disputes, please contact us:

Albion, Tennessee Website: albionsecure.com Email: luc@albionsecure.com